Product materials are listed on the website under each item. Most of our items are Stainless Steel with Cubic Zirconia. We also carry a few 925 Sterling Silver sets as well. Please check out each product for specifics.

At Jae's X-Clusive our jewelry is a durable and long-lasting , but it still requires care to maintain its shine and quality. Here are some tips to take care of your jewelry: 1. Avoid exposing your jewelry to harsh chemicals, such as bleach, chlorine, and detergents. 2. Remove your jewelry before swimming or showering to prevent damage from water and soap. 3. Clean your jewelry regularly with a soft cloth and mild soap to remove dirt and oil buildup. 4. Store your jewelry in a dry and cool place, away from direct sunlight and heat. By following these simple care tips, you can keep your jewelry looking beautiful and pristine for years to come. If you have any questions or concerns about your jewelry's care, please feel free to contact our customer service team for assistance.

At Jae's X-Clusive, we understand the importance of wearing jewelry that is not only stylish but also comfortable and safe for your skin. We are proud to offer a wide range of high-quality stainless steel & brass jewelry that is perfect for those with sensitive skin. Our jewelry is hypoallergenic, meaning it is free from nickel and other harmful metals that can cause irritation or allergic reactions. Additionally, our jewelry is crafted with the highest attention to detail and quality, ensuring that it is both durable and comfortable to wear. If you have any concerns about wearing stainless steel or brass jewelry due to your sensitive skin, we recommend speaking with your dermatologist or doctor. However, we are confident that our collection of stainless steel jewelry will provide a comfortable and stylish option for anyone looking to add a touch of luxury to their wardrobe. While our products are hypo allergenic and our customers have not experienced issues with sensitivity we are not responsible for allergic reactions or any kind of rash associated with jewelry wear. Should you find you are allergic to any of our products please discontinue use.

Unfortunately, once an order has been processed and confirmed for customization, it cannot be cancelled or refunded, once the design process has started, it cannot be reversed. We encourage our customers to ask any questions or address any concerns before confirming their order to avoid any dissatisfaction with the final product.

Due to our frequently sold out items and health/safety we are not able to accept returns or exchanges. An exchange can only occur if there was a defect in item before the sale was finalized.

Custom orders take about 2-4 weeks to arrive. Drop-Shipping (Worldiwde & International) - Customs orders are immediately processed once payment has been received and take 7-10 business days to be made. Items are then shipped via Usps ; 12 days. Items can be expressed via FedEx; 5 days. Local customers can also use this option and choose for items to be shipped to their Miami address (WestTech, ShopBox, PuntoMio etc.) Preorders Deposits are accepted over a 2 week period. Once preorders has closed all items will be order in one bulk shipment and take 3-4 weeks to arrive on island; St.Lucia.

Only custom name jewelry is available for purchase by customers located within the United States.

Business days are Monday-Friday. Holidays are not included.